Updated
PERM occupation, SOC 43-1011, #387 of 1,410 by filings
FirstLine Supervisors of Office and Administrative Support Workers
- Biggest sponsor
- WORLD JOINT CORP. DBA IACE TRAVEL · 7% of its filings
- Busiest state
- FL · 30% of its filings
- Major group
- Office and administrative support · SOC 43
Weighing an offer for this job?
Where it falls among certified offers, and the four wage levels DOL sets for it by area.
This rate is level with the field
Over 70 decided filings, this rate can't be told apart from the field in either direction.
Why
The 95% interval runs up to a 15.7% denial rate, which still covers the 3.20% the field as a whole records.
Median wage
$64,444
all PERM $103,272
Filings
70
#387 of 1,410
Approval
92.9%
field 96.8%
Median days
386
91 faster than the field
What it pays
Where its median offer sits among every occupation, then the whole ladder of certified offers by year and by state.
Median offered wage
$64,444above 47%
Approval rate
92.9%ahead of 25%
Median days to decision
386 daysahead of 86%
Each bar counts occupations at that value. More
Who files it
The sponsors and firms with the most PERM filings under this code, the places the work sits, and who the workers were.
Sponsors filing it
- WORLD JOINT CORP. DBA IACE TRAVEL 5 filings
- SOUTH TRUCK SERVICE, INC. 3 filings
- 3 Point Services Inc 1 filings
- Absolute Stone Design LLC 1 filings
- ACME FURNITURE MIAMI INDUSTRY, INC. 1 filings
- Akanni Business Consulting 1 filings
How this is counted
The employers with the most applications under this code. 12 of 70 filings, 17% of the total.
Firms filing it
- Immigration Lawyers, P.C. 10 filings
- RBL Partners 5 filings
- Law Offices of Kyung Hee Lee, PC 3 filings
- The Ram Law Firm, P.A. 3 filings
- Bustillos, Bello Associates PLLC 2 filings
- Harry D. Polatsek, PA 2 filings
How this is counted
The law firms named on the most applications under this code. 25 of 70 filings, 36% of the total.
Where the jobs are
- Florida 21
- California 16
- Illinois 13
- Georgia 2
- New Jersey 2
- New York 2
How this is counted
The worksite state on the application, which is where the job is and not where the company is headquartered. Volume by state across everyone is on the state map. These 6 states cover 56 of 70 filings.
Where the work is
- Chicago, IL 6
- Los Angeles, CA 4
- Doral, FL 3
- Fort Lee, NJ 2
- Glendale, CA 2
- Miami, FL 2
How this is counted
The worksite city on the application, which is where the job is. These 6 cities cover 19 of 70 filings.
- Every sponsor that files it, by state, approval rate, offered wage and time to a decision
- Every filing for it, PERM, wage requests and H-1B, case by case
Who filled these jobs, FY2016 to FY2023
From DOL's old form; the form in use since mid-2023 doesn't carry them. Top six of each.
Country of citizenship
- South Korea 145
- Venezuela 49
- Brazil 39
- Pakistan 30
- Philippines 17
- Mexico 15
Worker's education
- None 176
- Bachelor's 137
- High School 88
- Associate's 40
- Master's 24
- Other 16
Visa held when filed
- F-1 108
- E-2 69
- B-2 51
- NOT IN USA 26
- L-1 23
- H-1B 18
Schools
- UNIVERSITY OF KARACHI 6
- FLORIDA INTERNATIONAL UNIVERSITY 3
- IN HA TECHNICAL COLLEGE 3
- MIAMI DADE COLLEGE 3
- UNIVERSITY OF CALIFORNIA, LOS ANGELES 3
- ACADEMY OF JESUS 2
Fields of study
- BUSINESS ADMINISTRATION 50
- HIGH SCHOOL 16
- GENERAL STUDIES 10
- GENERAL EDUCATION 9
- HIGH SCHOOL DIPLOMA 7
- NA 7
The job itself
What O*NET says the work is, what the market pays it by BLS's survey, its outlook, and DOL's wage levels year by year.
- United States1,436,680 jobs
- Chicago-Naperville-Elgin, IL-INChicago
- Los Angeles-Long Beach-Anaheim, CALos Angeles, Glendale
- Miami-Fort Lauderdale-West Palm Beach, FLDoral, Miami
- New York-Newark-Jersey City, NY-NJFort Lee
- middle half of pay (BLS)
- median
- 10th to 90th percentile
- DOL's Levels I to IV, left to right
- median PERM offer
| Area | BLS median | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|---|
| United States | $69,500 | ||||
| Chicago-Naperville-Elgin, IL-IN | $71,730 | $51,064 | $62,962 | $74,859 | $86,757 |
| Los Angeles-Long Beach-Anaheim, CA | $77,530 | $55,806 | $68,661 | $81,536 | $94,390 |
| Miami-Fort Lauderdale-West Palm Beach, FL | $67,550 | $47,923 | $60,278 | $72,654 | $85,010 |
| New York-Newark-Jersey City, NY-NJ | $80,760 | $58,594 | $72,238 | $85,862 | $99,507 |
How these figures fit together
BLS surveys employers on what they pay everyone in a job; DOL builds its four levels from the same survey a year later (the July 2026 wage year uses BLS's May 2025 estimates). DOL publishes levels by area, not nationally, so the United States line has none. Levels are hourly in DOL's tables; here they're shown a year at 2,080 hours, as DOL computes them. The metros are the ones holding the most of this job's PERM filings, placed by Census's county files.
The block is the middle half of what employers report paying everyone in this job, citizen or not; the ticks under it are DOL's four prevailing wage levels for that metro, the floors a PERM or H-1B offer is held to. More
DOL's levels for this job in Chicago-Naperville-Elgin, IL-IN, year by year
Each July DOL resets the four levels from BLS's newest survey. A determination keeps the figures of the year it was issued in.
| Wage year | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| 2026-27 | $51,064 | $62,962 | $74,859 | $86,757 |
| 2025-26 | $50,086 | $61,610 | $73,133 | $84,656 |
| 2024-25 | $48,006 | $60,091 | $72,197 | $84,282 |
| 2023-24 | $45,573 | $57,866 | $70,138 | $82,430 |
| 2022-23 | $43,888 | $56,701 | $69,493 | $82,306 |
| 2021-22 | $41,850 | $55,203 | $68,578 | $81,931 |
What the job is
Directly supervise and coordinate the activities of clerical and administrative support workers.
- Preparation
- Medium Preparation Needed
- O*NET Job Zone 3
- DOL's education basis
- High school diploma or equivalent
- Wage year 2026-27
- Jobs, 2025 to 2035
- +0.1%
- About 127,400 openings a year (BLS)
- Typical entry
- High school diploma or equivalent
- Less than 5 years of related work (BLS)
Bright Outlook O*NET OnLine lists this job for numerous job openings.
The work, most important first
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
The education workers in it report
- 23%
High School Diploma or the equivalent (such as a GED)
- 20%
Some College Courses
- 10%
Associate's Degree or other 2-year degree
- 45%
Bachelor's Degree
Titles people use for it
Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Office Coordinator.
Related jobs: First-Line Supervisors of Non-Retail Sales Workers, First-Line Supervisors of Mechanics, Installers, and Repairers, First-Line Supervisors of Passenger Attendants, First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services, First-Line Supervisors of Housekeeping and Janitorial Workers, Administrative Services Managers.
This section includes information from the O*NET 31.0 Database and O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. PERM Tracker has modified some of this information (the shares are rounded and only the top tasks are shown); what changed. USDOL/ETA has not approved, endorsed, or tested these modifications.
Against other jobs
Where this sits in the ranking
Ranked 387 of 1,410 by volume: 386 filed at least as many filings, and 1,023 filed no more.
- Just above
- Producers and Directors 70 filings
- Just below
- Urban and Regional Planners 69 filings
Other office and administrative support roles
Occupations sharing this one's SOC major group, which is carried in the first two digits of the code. More
Occupations sharing this one's SOC major group, which is carried in the first two digits of the code. Wages inside a group still swing hard, because the group holds every seniority level and every metro.
- #384 Customer Service Representatives 71 filings · 9 denied
- #399 Legal Secretaries and Administrative Assistants 66 filings · 3 denied
- #371 Human Resources Assistants, Except Payroll and Timekeeping 74 filings · 6 denied
- #367 Front Desk Agent 75 filings · 20 denied
- #440 Production, Planning, and Expediting Clerks 56 filings · 1 denied
- #332 Billing and Posting Clerks 85 filings · 1 denied
The same job on H-1B
52 certified H-1B labor condition applications for this occupation since FY2020, offering a median of $53,352 a year; the middle half ran $43,852 to $68,474. By state and year in the salary explorer.
Notes on these numbers
Reading the wage
A floor, not a salary survey: every level and metro mixed. DOL's four wage levels for this job, by area.
What the median is
The median wage employers committed to in federal filings for this occupation. It mixes every experience level and every metro, and it's a floor: the employer must offer at least the prevailing wage DOL determines for the occupation, level and county. Across all PERM filings the middle half of offered wages runs $45,178 to $141,357, so a figure inside that band is unremarkable whichever occupation it belongs to. The levels page reads DOL's OFLC wage search live.
What these numbers don't say
4 notes
- The code is the identity
- This one is SOC 43-1011. Two SOC codes can carry the same job title, so a title that looks duplicated on the ranking is two different occupations. Match on the code when you're checking a specific filing.
- A median isn’t an offer
- It's the middle of all 70 wages committed to for this occupation across the country, entry level and principal alike. The same role's medians swing hard by worksite, which the state map shows directly.
- Approval isn’t about the occupation
- The denial rate moves with what happened in the filing rather than with the job title, so nothing here is a property of FirstLine Supervisors of Office and Administrative Support Workers. The measured factors are on the denial risk page, published as separate rates.
- Nothing here is pending
- All 70 counted here carry a decision date, because every case in DOL's disclosure files does, so a case still waiting is in none of them. The largest filer of this occupation is WORLD JOINT CORP. DBA IACE TRAVEL. Where the queue stands today is on the processing times page.
The window these figures cover: DOL's PERM disclosure files for fiscal years 2024 to 2026, through the third quarter of 2026, 373,939 decided cases. Nothing pending is counted here. How each figure is built
Weighing an offer?
Compare it against this median, then check the state map, where the same occupation's medians swing hard by worksite.
Setting one?
All 1,410 occupations sort together on the wages page, and denial rates show how outcome moves with the offered wage.
Filings newer than DOL's last published file can't be attributed to this occupation until DOL publishes them. The live list on the case search page carries them by employer.
Case data: DOL quarterly disclosure files (flag.dol.gov) · data through Jun 30, 2026 · quarterly
Employers and firms: Derived from DOL's disclosure files · data through Jun 30, 2026 · rebuilt with each quarterly load
O*NET occupation data: O*NET Database, USDOL/ETA (onetcenter.org) · data through Aug 16, 2026 · twice a year
BLS market pay: BLS Occupational Employment and Wage Statistics (bls.gov) · data through May 31, 2025 · yearly, each spring
BLS employment projections: BLS Employment Projections (bls.gov) · data through Dec 31, 2025 · yearly, each autumn
DOL wage tables: DOL OFLC wage data downloads (flag.dol.gov) · data through Jul 1, 2026 · yearly, each july
What each source includes
Case data: Decided PERM cases only. A case still waiting isn't in here, so counts and durations describe finished cases.
Employers and firms: Employers, law firms and occupations ranked from decided cases only.
O*NET occupation data: What O*NET says each occupation is and takes: its description, tasks, Job Zone and the education workers report. A description of the job everywhere, not of any one employer's opening.
BLS market pay: What employers report paying everyone in each job, nationally, by state and by metro, from BLS's yearly survey (May of the year named). Citizens and immigrants alike; not PERM offers.
BLS employment projections: BLS's ten-year projection of each job's employment and yearly openings, and the entry education it calls typical. A projection, not a count.
DOL wage tables: The four prevailing wage levels DOL publishes for every job in every area, each wage year from 2021-22, as DOL's own tables print them. The floors an offer is held to, not what anyone was paid.
Cite this page
Waiting on a PERM case?
- When it'll likely be decided
- An email when DOL moves it