Updated
PERM occupation, SOC 43-4051.00, #187 of 1,410 by filings
Customer Service Representatives
- Biggest sponsor
- Leme Consultancy LLC · 3% of its filings
- Busiest state
- FL · 27% of its filings
- Major group
- Office and administrative support · SOC 43
Weighing an offer for this job?
Where it falls among certified offers, and the four wage levels DOL sets for it by area.
Median wage
$39,915
all PERM $103,272
Filings
232
#187 of 1,410
Approval
92.9%
field 96.8%
Median days
486
9 slower than the field
What it pays
Where its median offer sits among every occupation, then the whole ladder of certified offers by year and by state.
Median offered wage
$39,915above 22%
Approval rate
92.9%ahead of 26%
Median days to decision
486 daysahead of 16%
Each bar counts occupations at that value. More
- 5th to 95th
- 25th to 75th
- Median
- 10th and 90th
FY2025
$39,624 median · 120 certified cases
FY2026
$42,600 median · 79 certified cases
- 10th
- $29,403
- +1.3% since FY2025
- Median
- $42,600
- +7.5% since FY2025
- 90th
- $52,966
- +4.6% since FY2025
- 95th
- $57,100
- -0.3% since FY2025
Each row is that fiscal year's certified filings, counted on their own. A percentile is over the year, so a year with far fewer cases behind it is a thinner measurement than one with more.
| Fiscal year | Cases | 5th | 10th | 25th | Median | 75th | 90th | 95th |
|---|---|---|---|---|---|---|---|---|
| FY2025 | 120 | $26,853 | $29,014 | $30,853 | $39,624 | $46,779 | $50,623 | $57,262 |
| FY2026 | 79 | $28,933 | $29,403 | $34,174 | $42,600 | $49,554 | $52,966 | $57,100 |
A median answers whether pay moved. More
Who files it
The sponsors and firms with the most PERM filings under this code, the places the work sits, and who the workers were.
Sponsors filing it
- Leme Consultancy LLC 8 filings
- Ahad & Co. Inc. 7 filings
- OM PARTS INC 6 filings
- Deca Insurance LLC 5 filings
- Temax Business & Marketing Consulting LLC 5 filings
- EXECUTIVE PLACEMENT SOLUTIONS, INC. 4 filings
How this is counted
The employers with the most applications under this code. 35 of 232 filings, 15% of the total.
Firms filing it
- ImmiVisa Law Group 8 filings
- Law Office of David Yurkofsky, Esq. 7 filings
- LAW OFFICES OF KIM & CHA, LLP 7 filings
- Law Offices of Andrew P. Johnson, Esq. 5 filings
- PINHOLAW PLLC 5 filings
- Proex Venture LLC 5 filings
How this is counted
The law firms named on the most applications under this code. 37 of 232 filings, 16% of the total.
Where the jobs are
- Florida 62
- California 38
- Texas 29
- New York 26
- Utah 12
- Massachusetts 10
How this is counted
The worksite state on the application, which is where the job is and not where the company is headquartered. Volume by state across everyone is on the state map. These 6 states cover 177 of 232 filings.
Where the work is
- Orlando, FL 16
- Dallas, TX 12
- Houston, TX 10
- Los Angeles, CA 9
- Salt Lake City, UT 8
- Bronx, NY 7
How this is counted
The worksite city on the application, which is where the job is. These 6 cities cover 62 of 232 filings.
- Every sponsor that files it, by state, approval rate, offered wage and time to a decision
- Every filing for it, PERM, wage requests and H-1B, case by case
Newspapers it advertised in
- 21 cases
Orlando Sentinel
- 18 cases
Sun-Sentinel
- 16 cases
The Dallas Morning News
- 12 cases
Los Angeles Times
- 11 cases
The Salt Lake Tribune
- 10 cases
Houston Chronicle
How this is counted
The newspaper or professional journal named for each case's two print ads, one count per paper per case, however the filer spelled it.
Additional steps it used
- 28 cases
Job search websites
- 25 cases
Local or ethnic newspapers
- 11 cases
Radio or TV ads
- 10 cases
Private employment firms
- 5 cases
The employer's website
- 3 cases
Employee referral programs
How this is counted
The steps a professional job needs beyond the job order and the ads, by the number of cases that name each.
How long before filing it began
- 0.0%
Under 30 days
- 0.9%
30 to 59 days
- 34%
60 to 89 days
- 25%
90 to 119 days
- 17%
120 to 149 days
- 22%
150 to 180 days
- 0.9%
Over 180 days
How this is counted
Days from the first recruitment step to the filing. 20 C.F.R. § 656.17(e) puts the job order and ads 30 to 180 days before filing.
The job itself
What O*NET says the work is, what the market pays it by BLS's survey, its outlook, and DOL's wage levels year by year.
- United States2,595,750 jobs
- Orlando-Kissimmee-Sanford, FLOrlando
- Dallas-Fort Worth-Arlington, TXDallas
- Houston-Pasadena-The Woodlands, TXHouston
- Los Angeles-Long Beach-Anaheim, CALos Angeles
- Salt Lake City-Murray, UTSalt Lake City
- middle half of pay (BLS)
- median
- 10th to 90th percentile
- DOL's Levels I to IV, left to right
- median PERM offer
| Area | BLS median | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|---|
| United States | $44,770 | ||||
| Orlando-Kissimmee-Sanford, FL | $40,530 | $33,946 | $38,834 | $43,701 | $48,589 |
| Dallas-Fort Worth-Arlington, TX | $44,990 | $33,550 | $39,853 | $46,134 | $52,437 |
| Houston-Pasadena-The Woodlands, TX | $40,380 | $31,470 | $37,398 | $43,326 | $49,254 |
| Los Angeles-Long Beach-Anaheim, CA | $48,840 | $40,269 | $46,842 | $53,435 | $60,008 |
| Salt Lake City-Murray, UT | $45,410 | $35,173 | $40,664 | $46,134 | $51,626 |
How these figures fit together
BLS surveys employers on what they pay everyone in a job; DOL builds its four levels from the same survey a year later (the July 2026 wage year uses BLS's May 2025 estimates). DOL publishes levels by area, not nationally, so the United States line has none. Levels are hourly in DOL's tables; here they're shown a year at 2,080 hours, as DOL computes them. The metros are the ones holding the most of this job's PERM filings, placed by Census's county files.
The block is the middle half of what employers report paying everyone in this job, citizen or not; the ticks under it are DOL's four prevailing wage levels for that metro, the floors a PERM or H-1B offer is held to. More
DOL's levels for this job in Orlando-Kissimmee-Sanford, FL, year by year
Each July DOL resets the four levels from BLS's newest survey. A determination keeps the figures of the year it was issued in.
| Wage year | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| 2026-27 | $33,946 | $38,834 | $43,701 | $48,589 |
| 2025-26 | $31,658 | $36,587 | $41,517 | $46,446 |
| 2024-25 | $30,992 | $35,714 | $40,456 | $45,178 |
| 2023-24 | $28,558 | $33,696 | $38,813 | $43,950 |
| 2022-23 | $26,853 | $31,200 | $35,568 | $39,915 |
| 2021-22 | $25,376 | $30,389 | $35,402 | $40,414 |
What the job is
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
- Preparation
- Very Little to Some Preparation Needed
- O*NET Job Zone 1-2
- DOL's education basis
- High school diploma or equivalent
- Wage year 2026-27
- Jobs, 2025 to 2035
- -5.3%
- About 289,500 openings a year (BLS)
- Typical entry
- High school diploma or equivalent
- BLS
Bright Outlook O*NET OnLine lists this job for numerous job openings.
The work, most important first
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
The education workers in it report
- 55%
High School Diploma or the equivalent (such as a GED)
- 17%
Some College Courses
- 14%
Associate's Degree or other 2-year degree
- 14%
Bachelor's Degree
Titles people use for it
Account Representative, Customer Service Representative (CSR), Customer Service Specialist, Member Services Representative (Member Services Rep), Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent.
Related jobs: Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel, Telemarketers, Insurance Claims and Policy Processing Clerks, Credit Authorizers, Checkers, and Clerks, New Accounts Clerks, Receptionists and Information Clerks.
This section includes information from the O*NET 31.0 Database and O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. PERM Tracker has modified some of this information (the shares are rounded and only the top tasks are shown); what changed. USDOL/ETA has not approved, endorsed, or tested these modifications.
Against other jobs
Where this sits in the ranking
Ranked 187 of 1,410 by volume: 186 filed at least as many filings, and 1,223 filed no more.
- Just above
- Nursery Worker 234 filings
- Just below
- Electrical and Electronic Engineering Technologists and Technicians 231 filings
Other office and administrative support roles
Occupations sharing this one's SOC major group, which is carried in the first two digits of the code. More
Occupations sharing this one's SOC major group, which is carried in the first two digits of the code. Wages inside a group still swing hard, because the group holds every seniority level and every metro.
- #184 Shipping, Receiving, and Inventory Clerks 235 filings · 9 denied
- #191 Receptionists and Information Clerks 229 filings · 16 denied
- #181 ADMINISTRATIVE ASSISTANT 238 filings · 28 denied
- #174 Bookkeeping, Accounting, and Auditing Clerks 268 filings · 27 denied
- #158 Executive Secretaries and Executive Administrative Assistants 305 filings · 22 denied
- #151 First-Line Supervisors of Office and Administrative Support Workers 321 filings · 8 denied
The same job on H-1B
57 certified H-1B labor condition applications for this occupation since FY2020, offering a median of $47,200 a year; the middle half ran $35,568 to $60,000. By state and year in the salary explorer.
Notes on these numbers
Reading the wage
A floor, not a salary survey: every level and metro mixed. DOL's four wage levels for this job, by area.
What the median is
The median wage employers committed to in federal filings for this occupation. It mixes every experience level and every metro, and it's a floor: the employer must offer at least the prevailing wage DOL determines for the occupation, level and county. Across all PERM filings the middle half of offered wages runs $45,178 to $141,357, so a figure inside that band is unremarkable whichever occupation it belongs to. The levels page reads DOL's OFLC wage search live.
What these numbers don't say
4 notes
- The code is the identity
- This one is SOC 43-4051.00. Two SOC codes can carry the same job title, so a title that looks duplicated on the ranking is two different occupations. Match on the code when you're checking a specific filing.
- A median isn’t an offer
- It's the middle of all 232 wages committed to for this occupation across the country, entry level and principal alike. The same role's medians swing hard by worksite, which the state map shows directly.
- Approval isn’t about the occupation
- The denial rate moves with what happened in the filing rather than with the job title, so nothing here is a property of Customer Service Representatives. The measured factors are on the denial risk page, published as separate rates.
- Nothing here is pending
- All 232 counted here carry a decision date, because every case in DOL's disclosure files does, so a case still waiting is in none of them. The largest filer of this occupation is Leme Consultancy LLC. Where the queue stands today is on the processing times page.
The window these figures cover: DOL's PERM disclosure files for fiscal years 2024 to 2026, through the third quarter of 2026, 373,939 decided cases. Nothing pending is counted here. How each figure is built
Weighing an offer?
Compare it against this median, then check the state map, where the same occupation's medians swing hard by worksite.
Setting one?
All 1,410 occupations sort together on the wages page, and denial rates show how outcome moves with the offered wage.
Filings newer than DOL's last published file can't be attributed to this occupation until DOL publishes them. The live list on the case search page carries them by employer.
Case data: DOL quarterly disclosure files (flag.dol.gov) · data through Jun 30, 2026 · quarterly
Employers and firms: Derived from DOL's disclosure files · data through Jun 30, 2026 · rebuilt with each quarterly load
O*NET occupation data: O*NET Database, USDOL/ETA (onetcenter.org) · data through Aug 16, 2026 · twice a year
BLS market pay: BLS Occupational Employment and Wage Statistics (bls.gov) · data through May 31, 2025 · yearly, each spring
BLS employment projections: BLS Employment Projections (bls.gov) · data through Dec 31, 2025 · yearly, each autumn
DOL wage tables: DOL OFLC wage data downloads (flag.dol.gov) · data through Jul 1, 2026 · yearly, each july
What each source includes
Case data: Decided PERM cases only. A case still waiting isn't in here, so counts and durations describe finished cases.
Employers and firms: Employers, law firms and occupations ranked from decided cases only.
O*NET occupation data: What O*NET says each occupation is and takes: its description, tasks, Job Zone and the education workers report. A description of the job everywhere, not of any one employer's opening.
BLS market pay: What employers report paying everyone in each job, nationally, by state and by metro, from BLS's yearly survey (May of the year named). Citizens and immigrants alike; not PERM offers.
BLS employment projections: BLS's ten-year projection of each job's employment and yearly openings, and the entry education it calls typical. A projection, not a count.
DOL wage tables: The four prevailing wage levels DOL publishes for every job in every area, each wage year from 2021-22, as DOL's own tables print them. The floors an offer is held to, not what anyone was paid.
Cite this page
Waiting on a PERM case?
- When it'll likely be decided
- An email when DOL moves it